Returns & Refunds

Custom products and the right of withdrawal

Every Artiq product is made to order from your image and choices. Under Article 18(1)(1) of Icelandic Act No. 16/2016 on Consumer Contracts, the general 14-day right of withdrawal does not apply to goods that are custom-made or personalised to the consumer’s specifications. For this reason, items cannot be returned or refunded simply because you have changed your mind.

Faulty or damaged items

If an item arrives faulty, damaged or not as ordered, you are of course entitled to a remedy. Contact us within 14 days of receipt at artiq@artiq.is, including your order number and a photo of the issue.

We will then offer, as appropriate, a repair, a free reprint or a refund.

Our mistakes

If we ship the wrong item or make a production error, we will correct it at no cost to you.

Cancelling before production

As production starts soon after ordering, we cannot guarantee cancellation. If production has not yet begun, we will do our best to accommodate a cancellation request — contact us promptly at artiq@artiq.is.

Refunds

Where a refund applies, it is made to the same payment method used for the purchase, normally within 14 days of the resolution being agreed.